Your Writer's SuperCenter HELP CENTER
 List of all support topics is found at bottom of page.
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  • Software is not working properly and other questions about using your particular software...

    Depending on the product, each manufacturer offers their own methods of tech support. Please refer below to your particular product. And always refer first to the manufacturer's FAQ, since most questions are answered there. If you still don't find the answer, then refer to other avenues. As a last resort, call or email the manufacturer. In other words, please take reasonable care to avoid burdening their support staffs with questions that are already answered within their FAQs (and in some cases, chatrooms, bulletin boards, etc.). Most of these software companies are small; some are even one- or two-person companies. And if you send them email, make sure to follow their directions for sending emails -- otherwise, they may not be able to answer your inquiries.
    Biblioscape -- Bibllioscape has an extensive amount of online support, including forums, faqs, manuals, and more. Indeed, there are too many online Biblioscape resources to mention here. All are listed and accessed at the following web-addresses:
    http://biblioscape.com/biblioscape.htm
    http://biblioscape.com/support.htm

    BoardMaster -- The best support for BoardMaster is the excellent manual.
    Additional support is available from support@boardmaster.com (and be sure to send cc of any support inquiries to rondes@telus.net) (see their rules for sending emails)

    Companion (Writer's Software Companion) -- Support email is at (see their rules for sending emails)

    Easy Bibliography (aka Wizards for Students and Wizards for Students Special) is handled by the manufacturers of Wizard of Words (described farther below).

    Hollywood Screenplay -- Support email is at (see their rules for sending emails)

    InkLink -- Email support: alizen@verizon.net (see their rules for sending emails)
    Or write to: Izen InkLink Software, 639 Iliaina St., Kailua, HI 96734

    MasterWriter -- Email: support@masterwriter.com (see their rules for sending emails), or call 805/892-2686. See also their support page at http://www.masterwriter.com/creative_writer/FAQ.html

    MuseNames -- Email: muse@musecreations.com (see their rules for sending emails)
    Or write to MuseCreations Inc., 910 St David Street, Nanaimo, BC V9S 2H9 Canada

    Power Structure -- Refer to the program manual (or, if a download, you may download the manual from http://www.write-brain.com/power-structure_demo.html
    There is an excellent Power Structure FAQ located at http://www.write-brain.com/power_structure/faq/index.html
    If you still have questions, you may contact their support at: support@write-brain.com (see their rules for sending emails)
    or call 858-270-7515
    or write: ScriptPerfection Enterprises, Inc., 4901 Morena Blvd., Suite 108, San Diego, CA 92117

    SermonBase -- See their support pages at http://www.highpowerresources.com/index.php/software/sermonbase/sermonbase-support and http://www.highpowerresources.com/Software/Support.html.

    StoryBase -- The StoryBase online FAQ is located at http://storybase.net/faq.html (or http://www.ashleywilde.com/faq.html)
    If you still have questions, you may contact their support at: support@ashleywilde.com (see their rules for sending emails) or call 310-456-1277
    or write: Ashleywilde, Inc., 23852 Pacific Coast Highway, Ste. 132, Malibu, CA 90265

    StoryCraft or StoryCraft Luxury Edition -- Support email is at (see their rules for sending emails)

    StyleWriter -- Email support: support@editorsoftware.com (see their rules for sending emails)
    or call +44 1453 548409  (NOTE: The download does NOT contain the freebie software programs. But even if you ordered the download, you will also be sent the CD, which contains all of the free software, in addition to the main StyleWriter program.)
    AND ALSO BE SURE THAT YOUR EMAIL PROGRAM WILL ALLOW ALL EMAILS COMING FROM editorsoftware.com and from dsl.pipex.com (you need to allow both because the StyleWriter folks sometimes use either one of those as their email address domain) In other words, in order to ensure that you will receive our response to your email, be sure that your spam-protection program is set to allow this email to reach you and/or that our address is listed as an allowed address in your email program. This is sometimes referred to as "whitelisting" or removing a "blacklisting." YOU MUST ENABLE editorsoftware.com and dsl.pipex.com IN YOUR ALLOWED EMAILERS, WHITE LIST, OR WHATEVER YOUR ANTISPAM PROVIDER USES TO USES TO ALLOW TO PASS THROUGH TO YOUR INBOX.

    Wizard of Words (aka Wizard of Words) has an excellent support setup. Simply refer to their extensive help page at www.recipes4word.com/helpme.htm, which also includes tech-support contact procedure.
    AND ALSO BE SURE THAT YOUR EMAIL PROGRAM WILL ALLOW ALL EMAILS COMING FROM recipes4word.com (this is the Wizard of Words manufacturer's email address domain) In other words, in order to ensure that you will receive our response to your email, be sure that your spam-protection program is set to allow this email to reach you and/or that our address is listed as an allowed address in your email program. This is sometimes referred to as "whitelisting" or removing a "blacklisting." YOU MUST ENABLE recipes4word.com IN YOUR ALLOWED EMAILERS, WHITE LIST, OR WHATEVER YOUR ANTISPAM PROVIDER USES TO USES TO ALLOW TO PASS THROUGH TO YOUR INBOX.

    Write That Down -- Email support: addev@iafrica.com (see their rules for sending emails)

    Writers Blocks -- A tutorial file is installed during the installation of Writer's Blocks. The tutorial is a Writer's Blocks document that steps through the basic functions of Writer's Blocks.
    The Writer's Blocks manual and electronic manual describe all of the functions of Writer's Blocks.
    If the tutorial and manuals do not answer your questions, refer to the Writer's Blocks support page at http://writersblocks.com/wb3productfaqs.htm It gives useful general information, including info about upgrading, registering, etc.
    Support is available to registered users at phone: 949-713-9222
  • Problem with using the online order-form - click here.
  • Problem with Registering and Downloading Wizard of Words or Easy Bibliography - click here.
  • Problem with Registering Wizard of Words CD or Easy Bibliography CD - click here.
  • Waiting for download to arrive for either Writer's Companion, Hollywood Screenplay Pro, StoryCraft, or SermonBase - click here.
  • Waiting for download to arrive for either MasterWriter, Power Structure, StoryBase, StyleWriter, or Writers Blocks - click here.
  • Waiting for CD (physical software) to arrive - click here.
  • Problem with starting StoryCraft Software - click here.
  • Problem with Registering or Unlocking Hollywood Screenplay Software for Permanent Use - click here.
  • Software is not working properly and other questions about using your particular software - click here.