Your Writer's SuperCenter HELP CENTER
List of all support topics is found at bottom of page.
Support "Your Code of Ethics"
Waiting for download to arrive for either Writer's Companion, Hollywood Screenplay Pro, StoryCraft, or SermonBase ...
This list is repeated at bottom of each page for easy access.
Download instructions for Writer's Companion, Hollywood Screenplay Pro, StoryCraft, Biblioscape, InkLink, and Boardmaster are accessed via the password and username presented to you online when you ordered the software; the information is also emailed to you on the short receipt (there are two receipts); receipts arrive automatically shortly after you submit your online, or phone, order.
IF YOU DO NOT RECEIVE ANY EMAIL CONFIRMATION OF YOUR DOWNLOAD ORDER WITHIN THREE HOURS, you need to try doing the following:
1.) See whether the email confirmation receipt was treated as spam by your email program. If so, it might be found in your "spam" folder, "trash" or "delete" folder. Search for any email that came from techwritesoft.com REMEMBER: There are TWO receipts, but ONLY THE SMALLER RECEIPT CONTAINS THE DOWNLOAD INFORMATION!
2.) If the above was not successful and you have not received download instructions for either Writer's Companion, Hollywood Screenplay Pro, StoryCraft, or SermonBase, send email to — and be sure to include the exact phrase "software questions" in the subject line of your email (this ensures that it will not be lost amongst our spam and will be speedily directed to the proper department). When you send the email, be sure to include all the following:
name of product, your name, phone number, email address, and alternate email address, if you have one (this is important especially if problems with your email), and a FAX number, if you have one; and be sure to state that you "have not received the receipt in order to download the product"
AND ALSO BE SURE THAT YOUR EMAIL PROGRAM WILL ALLOW ALL EMAILS COMING FROM exis.net (this is our email address domain) In other words, in order to ensure that you will receive our response to your email, be sure that your spam-protection program is set to allow this email to reach you and/or that our address is listed as an allowed address in your email program. This is sometimes referred to as "whitelisting" or removing a "blacklisting." YOU MUST ENABLE exis.net IN YOUR ALLOWED EMAILERS, WHITE LIST, OR WHATEVER YOUR ANTISPAM PROVIDER USES TO USES TO ALLOW TO PASS THROUGH TO YOUR INBOX.
IF YOU DO NOT RECEIVE A RESPONSE TO YOUR EMAIL REQUEST (item #3 above) AFTER 24 HOURS, please read this:
If you have followed the above directions for submitting your request (item #3 above), we will continue periodically to attempt to respond to that request for download instructions for the next 24 hours. If, after 24 hours, you have still not received a response from us, there is surely a problem with your email program. Therefore, after 24 hours has passed, please email us again () with "software questions" in the subject line, but this time please include all the following:
name of product, your name, address, phone number, email address, and alternate email address, if you have one, and a FAX number, if you have one; and indicate the best time that you can be reached by us via telephone (specify your time zone); and be sure to state that "it has been 24 hours, and this is the SECOND request for download instructions."
We will then call you if other attempts fail.
Problem with using the online order-form - click here.
Problem with Registering and Downloading Wizard of Words or Easy Bibliography - click here.
Problem with Registering Wizard of Words CD or Easy Bibliography CD - click here.
Waiting for download to arrive for either Writer's Companion, Hollywood Screenplay Pro, StoryCraft, or SermonBase - click here.
Waiting for download to arrive for either MasterWriter, Power Structure, StoryBase, StyleWriter, or Writers Blocks - click here.
Waiting for CD (physical software) to arrive - click here.
Problem with starting StoryCraft Software - click here.
Problem with Registering or Unlocking Hollywood Screenplay Software for Permanent Use - click here.
Software is not working properly and other questions about using your particular software - click here.